T&C Annex Security Deposit

In common with the vast majority of holiday home owners we ask for a Security Deposit so that we have some redress in the unlikely event of damage or loss. In all cases, if the cost of repair or replacement exceeds the value of your Security Deposit we reserve the right to claim from you the actual costs incurred.

We accept there will be the odd broken glass, etc. so please tell us of accidents at an appropriate time but straight away if they impact upon your holiday so that we can rectify them quickly and without fuss.

Issues seldom arise and on the odd occasion they have the matter has been resolved amicably. But, to avoid misunderstandings and lack of clarity, in the event of a situation arising where we cannot reach an amicable agreement the following text will apply to section 3.2 of the general Terms & Conditions.

D1. Fair wear and tear of all items or normal breakdown of equipment will not be considered by us as damage so long as things have been used in accordance with normal practice and have not been used in a manner proscribed elsewhere.

D2. The party leader is responsible for any damage or loss caused by all members of the party including children, persons who cannot be held responsible in their own right, persons invited into the house and all pets whether they belong to you or not.

D3. Accidental damage should be apparent. If anything is damaged, whatever the situation, please tell us so we can agree an amicable and speedy resolution. We ask that you do not conceal any damage as the house and contents are checked completely after each visit to ensure there are no safety or maintenance issues.

D4. True accidental damage aside, breakage or soiling of the contents of the house or damage to the building or its decorations caused by inappropriate use, carelessness or loss of control will be charged at the repair or cleaning cost if possible or full replacement value if repair or cleaning is impracticable. Please also see additional conditions applying to pets, if appropriate.

D5. As a condition of our accepting your booking, you agree to leave the house and all equipment in the same general state of repair and cleanliness as you found it. The house is prepared and set up to our required high standards prior to arrival but the rental price does not include an end of let clean. We reserve the right to charge for any excess cleaning costs in excess of the time it normally takes to prepare the property, including ovens and barbeques not left reasonably clean. Likewise, the pool must be left in the condition you found it.

D6. Any damage to equipment caused by attaching your own devices, reconfiguring it or relocating it will not be accepted as breakdown. We will charge the cost of repair or replacement.

D7. Any damage caused by exceeding design parameters will not be accepted as accidental. For example, our patio and garden furniture is well designed but has maximum load capacity of 100 kg (220 lbs). Should any member of the party have need of more robust seating we will happily supply it. This applies to all furniture.

D8. In the event of damage or breakdown caused by you, for whatever reason, we will use our best endeavours to repair or replace the affected item(s) but we offer no guarantees of timescales and no compensation for loss of amenity or service will be paid.

D9. Mattress protectors are provided so the soiling of the mattresses themselves will be considered avoidable and we will claim the full replacement cost from you as we cannot adequately clean mattresses and do not expect subsequent guests to encounter stained bedding. Soiled duvets and pillows (which have protectors) will be professionally cleaned or, if this is impracticable, replaced and we will deduct the cost from your Security Deposit. We will also deduct the cost of unreasonably soiled bed linen, towels or other household items.